Companies need a specific sector that has adequate knowledge about the BPM discipline, providing better management of processes and dissemination of the methodology throughout the organization. 

The Office of Processes owns business process management. It plays a key role in defining priorities and allocating resources so that strategy execution and routine operations are more organized and efficient.

Thus, it is able to promote an optimized alignment between the work methodology of a business with the trends and technologies that are on the rise in the market. , mature and suitable for methodologies and technologies on the market.

In this post, we bring an objective definition of the sector, in addition to highlighting its importance and most relevant functions for a company. Read until the end and check out how to set up the process office in your business with a complete roadmap. 

What is the BPM Office?

The Office of Processes , also known as the Process Management Office , is an internal committee of a company that is responsible for defining the structure and ensuring the application of the management of business processes, known by the acronym BPM.

Process management can be understood as the set of management strategies that define the guidelines, values ​​and organizational charts applied in the business routine. Thus, it is up to this area to bridge the gap between this planning and what is practiced on a daily basis.

It maps the entire operational journey of a business, ensures its visibility to all collaborators and employees, monitors its execution, analyzes the performance obtained and generates transformation and value for the enterprise.

What is the importance of the processes and projects office for a company?

The relevance of the processes and projects office for a company lies in its ability to promote an efficient, safe and organized routine , capable of making the planning worthwhile and stimulating the ideal performance to reach the established goals.

The sector monitors all operational stages of a business, from its structuring to daily monitoring and making improvements when necessary. In a way, he is largely responsible for transforming internal activity and ensuring the best results.

He not only leads but also supports the teams, so that they act in a more engaged, productive and conscious way, which can help reduce costs and risks, in addition to increasing their competitiveness in the market.

Office of processes and its functions: what is it for?

Actively participating in a company’s operation, the process office plays an important role in defining and promoting a high standard of internal quality , so that the operational flow remains at the ideal pace.

At the same time, it acts to generate engagement and identification among employees and the values ​​applied in the management of the organization. Thus, it seeks to organize the routine, define the best path and ensure that the expected destination is reached.

Learn about some of the most important tasks to achieve a high level of excellence in BPM actions. Are they:

1. Promote alignment of the operation with strategic planning

The process office can generate a better understanding of how processes can be aligned with the organization’s strategic guidelines, promoting more efficient processes and increasing the chances of achieving the goals defined for the project.

2. Establish clear leadership for the organization

With its implementation, it is possible to designate a coordinator or leader for the sector. This coordinator will not only have leadership over his team, but will also be the communication channel between the BPM Office and all other managers who need his support. 

He will also be responsible for leading the definition of methodologies in the various areas of the company, to facilitate the monitoring of indicators.

3. Train specialized professionals for BPM

The process office team must remain dedicated exclusively to activities related to BPM, as analysts in the area are specialists and have a strategic vision of the business. 

In this way, it aims to promote transformations related to processes and strategic alignment . These professionals can act in analysis, modeling, process design and requirements gathering if necessary.

With the work dedicated to process management, the team has a demand for specific training and skills, which serves to facilitate the search for better solutions and bring confidence to the other internal sectors.

4. Analyze and optimize day-to-day processes and management

It must act in the analysis and optimization of a process (both in the transformation and in day-to-day management), leveraging human , financial or infrastructure resources, in addition to monitoring performance and identifying critical points, waste and failures.

5. Ensuring support to the areas of the organization

With the knowledge acquired, the process office can help managers in making important decisions, through mapping, analysis, design and transformation of processes.

In addition, it can take on a more consultative role by promoting standardization in the understanding of how process management is carried out within the organization.

7. Plan the achievement of medium and long-term goals

With process management (portfolio management and process prioritization), it is possible to plan the achievement of results for the medium and long term, promoting a paradigm shift and the organization’s vision of the future.

8. Promote return on investment through BPM initiatives

Good process management provides cost reduction, identifies and eliminates bottlenecks, optimizes information flows and improves the quality of deliveries of each business process.

9. Reduce conflicts

It can act by mediating demands between the areas involved in the processes, centralizing decisions and making the necessary choices to meet the organization’s strategic objectives.